Size & Availability

Do you ship to international locations outside of the US?
We do not offer international shipping for now ! We will keep customers posted when there are any new updates.
My size is not available on the site, is it still possible to get the item?
No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!
Where can I learn more about sizing and fit for a particular product?
There are two options; submit your query directly on the site through any of the feedback sections, or email your query to support@timboom.com and we’ll be happy to help.
I just submitted an order/offer. How long will it take to hear back?
a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email support@timboom.com and we’ll be happy to help in any way we can.

Shipping and Delivery

What does it mean if I’ve received an email that my order has shipped but the tracking information is still blank?
A few things:a. Although we begin processing your order as soon as it is placed, it can take a couple of days for the shipment to be processed by the boutique/designer and appear in the tracking system, so make sure to check back during the next business day. If you’re still missing info, please email support@timboom.com and we’ll be happy to help.b. We use USPS as our shipping services within the US and Canada so you will also be able to track your packages directly on these sites.c. In rare instances, it is possible for a package to be delayed as it goes through customs. We aren’t able to access any additional information during the processing period due to security regulations so if that happens, hang tight. Please feel free to email support@timboom.com if you run into this bummer of an issue. We also recommend signing up for updates directly…
I am missing a product from my order, what should I do?
We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately.If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.
Can i change or cancel my order after it has been placed?
Because we work so quickly to ship you your order, We only accept changes or cancel within 24 hours. Please check all information carefully before you order. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received.  Products on TimBoom are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted.

Return and Refund

What about returns and exchanges, has anything changed?
We are working diligently to process all returns and exchanges and have made some changes to make your shopping experience as seamless as possible:• Extended return window to within 10 days of the delivery date• For more details about our policy please visit https://timboom.com/returns Being good to one another is more important than ever in these difficult times. Being good to our customers is a core value at the heart of our organization. We too are learning to adapt and overcome the hurdles of each day and we appreciate your patience, loyalty and support on this journey and the long road ahead.
How do I change an order before it has shipped?
Please email customer service at support@timboom.com and in the subject line write “CHANGE IN MY ORDER” and be sure to include your order number, first and last name and phone number. We will help you through the process of creating a new order.